U.S Healthcare Statistics
Most Americans feel that they have better healthcare services compared to other parts of the world. While that is mainly true, America is one of the most well-developed countries that has healthcare industry issues. Only 23 percent of Americans have access to the best healthcare in the world, 21 percent are undecided, while the remaining 56 percent do not have any access.
Why U.S. Healthcare Is So Expensive
It’s not new news that U.S. healthcare is very expensive. In fact, the healthcare industry in the U.S is twice as expensive as it is in any other developed country. So, why is U.S. healthcare so expensive?
A little empathy goes a very long way when it comes to collecting patient fees. After all, despite all the insurance policies, these days, patients are responsible for a bigger portion of their medical costs. Due to this, some patients are forced to take on payday loans, sell possessions, and tap into retirement funds just to cover medical costs.
For independent medical clinics who aren’t under any insurance plans, some have a hard time talking to their patients. But, this could be a great opportunity for doctors to build a strong relationship with their patients. Here’s how you should approach your patients with empathy.
#1 Treat your patient as a person, not money
Even the smallest gestures that you do such as calling your patients by their name and wishing them well can make them feel like you are not just in it for the money. When you create a conversation regarding their bill and ask them how they can pay with the utmost sensitivity, they are more likely to feel empathy towards you also and make it a priority to pay. You should always remember that your patients are also overwhelmed with their health issues. Always reach out to them in a very humane way. Your patients go to you for help, therefore you should treat them kindly.
#2 Never judge
Remember the famous quote - “You’ll never know what another person feels until you’ve walked a mile in their shoes”. Always keep that in mind, especially when it comes to your patients.
According to a survey conducted by the Federal Reserve, 47 percent of American families that had to face a $400 emergency bill could not cover the expense. So, as a medical practitioner, consider offering a payment plan to help them with their medical expenses. They will most likely be very grateful for this gesture and this can help with patient loyalty.
#3 Service with a smile
As a physician, you took an oath to serve your patients and provide them with the best service. When you keep a positive attitude and being empathetic top of mind, whether at your front desk or examining room, you will be surprised at how well you can handle situations. And being warm and friendly, instead of cold and rude, when talking about payments can also make a huge difference. Your patients may take in the news better and be more willing to work with you on ensuring that their bills are paid.
#4 Always respond appropriately
Not all patients have the capacity to pay right away. They may be currently facing a financial burden and even the smallest medical bill stresses them out. Always observe the way your patients look and respond to you. Offer them emotional support if necessary, and show them that you care. This will oblige them to pay their medical fees without feeling too anxious and stressed out about it.
I know with everything that you’re handling in your medical practice, sometimes you just don’t have the time to deal with payment collections. This is where DrCatalyst comes in to help you with your payment collections burden. DrCatalyst has highly-skilled, highly-trained employees who put your patients first. They can help you with your payment collections. All you have to do is provide your patients with the best healthcare service and DrCatalyst can do the rest. Click here to schedule an appointment with our team.
Show your patients that you care and we’ll make sure that you get paid!
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